Contact Us

We are here to help! If you have any questions regarding our products, your order, or our policies, please reach out to us using the information below:

• Store Name: Draxelis
• Email: support@draxelis.shop
• Phone: (03) 6224 5687
• Business Address: 148 Leicester Street, Carlton, Victoria 3053, Australia

Our customer service team operates Monday through Friday, 9:00 AM to 5:00 PM (AEST). We aim to respond to all email inquiries within 24 to 48 business hours.